We are seeking an experienced Operation Manager with a strong background in ICT engineering and extensive overseas site operation management experience. The ideal candidate will have a proven track record in managing operations effectively while ensuring high standards of quality and performance, particularly in repair and return merchandise authorization (RMA) operations.
Key Responsibilities
- Lead and manage the overall operations of the site, ensuring alignment with corporate objectives.
- Oversee RMA processes, ensuring efficient handling of product returns and repairs to minimize downtime and customer dissatisfaction.
- Coordinate between various functional teams to enhance operational efficiency and effectiveness.
- Build and maintain strong relationships with stakeholders, including brand customers and internal teams.
- Ensure product quality meets market demand and launch schedules.
- Develop and implement innovative solutions to improve operational processes, including RMA workflows, and troubleshoot issues promptly.
- Manage a team of professionals, fostering a collaborative environment that encourages growth and development.
Qualifications
Experience:
- 10-15 years of experience in ICT engineering roles.
- At least 5 years of experience in overseas site operation management, with specific experience in RMA or repair-related operations.
Skills:
- Strong English communication skills (full professional proficiency).
- Proven people management skills, with the ability to lead diverse teams effectively.
- Excellent problem-solving abilities, with a focus on quality and responsiveness.
Education:
- A degree in Engineering or a related field is preferred. An MBA or equivalent advanced degree is a plus.
Additional Requirements
- Willingness to relocate to the USA within one year of employment.
- Ability to adapt to different cultural environments and work collaboratively in a global setting.
Preferred Background
Candidates with experience in managing operations for electronic products or within the ICT sector will be prioritized. Familiarity with ISO standards, quality management systems, and RMA processes is advantageous. This position offers an exciting opportunity for professional growth in an international setting.
